We have a return policy of 90 days from the moment you receive the products, so you can take your time in deciding whether to keep or return the product.

For your return to be valid, your product must be in the same condition as when it was received, unused, with labels attached and in its original packaging. You will also need your receipt or proof of purchase.

My Happy Socks does not cover or reimburse the cost of return shipping. When a Happy Feet Socks order is refused at the door, is not picked up at the pick-up point, or the wrong address is given, 15 Dollars will be charged for shipping and handling. This will be deducted from the returnable amount.

To initiate a return request, please contact us at contact@happyfeetsocks.co.za. Once your return request has been approved, we will send you instructions on how and where to send your package. Please note that you are responsible for your own shipping, which is why it is important to send your return with track & trace. Items returned to us without this tracking information cannot be accepted.

For returns, please contact us at contact@happyfeetsocks.co.za

Damaged goods

Please check your product when you receive it and contact us immediately if the item is faulty or damaged, or if you have received the wrong product, so that we can identify and resolve the problem. For this, we always require a photo of the damaged product.

If your item is faulty, this must be reported to us via email within 24 hours of receiving the delivery. Please note that if a defect/damage is not reported within the specified period, you will not receive a refund. Please understand that all our items have no warranty and we are only liable for the items from the time we process your order until the time it is delivered to you.

Replacement

Please note: one time free replacement only. When you receive free replacement for your order, it is not eligible for another return/refund (except for other instances like damage/quality issues which is always subject for our approval)

Refund

We will let you know when we have received and checked your returned goods. We will then let you know if your return has been approved. Once we have approved it, we will process your refund within 10 working days using the payment method you used at the time of purchase. Please note that it may take some time for your bank or credit card company to process and issue your refund.

Returning

If you want to return your order for full refund, you need to return the product to us first using Track & Trace. Upon arrival of your package and after done reviewing its contents, that’s the only time any refund will be issued. NOTE: If there is no valid tracking number, we cannot process the refund.

Cancellation

If you wish to cancel your order, please contact us as soon as possible. Orders can be cancelled within 12 hours of placing the order, without this affecting the processing time. After this, it depends on where your order is in the processing whether it can be cancelled.